Frequently Asked Questions – Machinery Parts Support

FAQ

Provide high reliability and strong adaptability of engineering machinery core components for overseas markets

Q: Are you a factory or a trading company?

A:
We are a 16-year-old original factory with our own casting, CNC machining center, and 8000 square meter warehouse. We welcome factory inspections.
Q: What is the delivery time?

A:
Standard in-stock items are shipped within 24 hours; OEM custom orders take an average of 10-15 days to deliver.
Q: What information do I need to provide for an inquiry?

A:
Part number, model, quantity, or provide photos and drawings. We will provide a quote within 24 hours.
Q: Can I use my brand?

A:
Yes, OEM orders will have your logo, part number, and QR code laser engraved free of charge. Packaging can also be customized.
Q: How do you guarantee quality?

A:
Each batch comes with a material testing report; we support third-party inspections such as SGS and BV; 12-month warranty.
Q: Which countries have you exported to?

A:
We have extensive experience exporting to over 30 countries including Southeast Asia, the Middle East, Africa, South America, and Eastern Europe.
Q: What are your payment methods?

A:
T/T, L/C, Western Union, PayPal; 30% prepayment for the first cooperation, and the balance to be paid before shipment.